1. Who We Are
This website, micksmowing.co.uk, is operated by Mick’s Mowing Service, 3 New Cut, Hayling Island PO11 0NB, United Kingdom (“we”, “us”, “our”). We are the data controller for the personal data described in this policy. Contact: info@micksmowing.co.uk · +44 7725 697661.
2. Information We Collect
-
Information you give us: name, email address, phone number, billing and delivery address, and any messages you send us.
-
Order information: products purchased, order value and order history.
-
Payment information: processed securely by Shopify and our payment providers. We do not store full card details.
-
Device and usage information: IP address, browser type, pages viewed and similar data collected through cookies.
3. How We Use Your Information
We use your personal data to:
-
Process and deliver your orders, including passing your details to our couriers (Royal Mail, DPD, FedEx)
-
Handle returns, refunds and customer service enquiries
-
Send order confirmations and delivery updates
-
Send marketing emails, only where you have opted in
-
Prevent fraud and keep our website secure
-
Improve our website and product range
4. Lawful Bases
We process personal data on the following bases under UK GDPR: contract (to fulfil your order), legal obligation (for example, tax and accounting records), legitimate interests (fraud prevention, website improvement) and consent (marketing emails and non-essential cookies).
5. Sharing Your Information
We share data only with trusted service providers who help us run our business, including Shopify (website and payments), our delivery partners, and email and analytics providers. We do not sell your personal data.
6. International Transfers
Some providers, such as Shopify, may process data outside the UK. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement.
7. Cookies
We use essential cookies to make the website work and, with your consent, analytics and marketing cookies. You can manage your preferences through our cookie banner or your browser settings.
8. Data Retention
We keep order and transaction records for up to six years to meet UK tax and accounting requirements. Marketing data is kept until you unsubscribe.
9. Your Rights
Under UK data protection law, you have the right to access, correct or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time. To exercise these rights, email info@micksmowing.co.uk.
10. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be published on this page.
Last updated: 13 October 2026