Privacy policy

Last Updated: 3 November 2026

At Mick's Mowing, we respect your privacy and take care to handle your personal information responsibly. Whether you contact us about lawn care and landscaping, request a garden maintenance service or purchase tools and equipment through our online shop, this policy explains what information we collect, how we use it and the choices available to you.

Please read this policy carefully to understand how your personal information is handled when you visit micksmowing.co.uk or contact our business.

Who We Are

This website, micksmowing.co.uk, is operated by Mick's Mowing Service, of 3 New Cut, Hayling Island, PO11 0NB, United Kingdom.

For the purposes of applicable UK data protection law, Mick's Mowing Service is the data controller responsible for the personal information covered by this policy.

In this policy, "Mick's Mowing", "we", "us" and "our" refer to Mick's Mowing Service.

If you have any questions about this policy or how we handle your personal information, please contact us:

Email: info@micksmowing.co.uk
Phone: +44 7725 697661
Address: 3 New Cut, Hayling Island, PO11 0NB, United Kingdom

Personal Information We Collect

The information we collect depends on how you interact with Mick's Mowing. This may include the following:

Information You Provide to Us

• Your name, email address and telephone number.

• Billing and delivery addresses.

• Details of enquiries about lawn care, landscaping and garden maintenance services.

• Information about the work you would like us to carry out, including relevant property or garden details.

• Messages, photographs or other information you choose to send us.

• Information you provide when requesting customer support or contacting us about an order.

Online Shop and Order Information

When you purchase garden tools or other products through our online shop, we may collect:

• Products purchased and order details.

• Order value and transaction records.

• Billing and delivery information.

• Order history and delivery status.

• Information needed to process returns, refunds or exchanges.

Payment Information

Payments made through our online shop are processed by Shopify and the relevant payment providers. We receive information needed to manage and confirm transactions, but we do not store full payment card details on our own systems.

Technical and Website Information

When you visit our website, certain information may be collected automatically, depending on your cookie preferences and website settings. This may include your IP address, browser type, device information, pages visited and information about how you use the website.

How We Use Your Information

We use personal information for purposes connected with operating our landscaping business and online garden tools shop.

This may include:

Managing Landscaping and Garden Maintenance Enquiries

• Responding to questions about lawn mowing, hedge trimming, tree care and general landscaping.

• Discussing requested work and arranging service appointments where applicable.

• Communicating with customers about their service requirements.

• Keeping relevant records of enquiries and work carried out.

Processing Online Orders

• Confirming and processing purchases.

• Arranging payment and delivery.

• Sending order confirmations and delivery updates.

• Managing returns, refunds and exchanges.

• Providing assistance with products and existing orders.

Customer Communication and Support

• Responding to emails, telephone calls and website enquiries.

• Providing information about our services and garden tools.

• Resolving complaints or other customer concerns.

• Keeping appropriate records of customer communications.

Business Administration and Security

• Maintaining business and transaction records.

• Preventing and investigating suspected fraudulent activity.

• Protecting our website, customers and business.

• Reviewing and improving our website, services and product range.

Marketing Communications

We may send information about our products, services or business updates where we are legally permitted to do so. Where consent is required, we will only send marketing communications if you have agreed to receive them.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Our Lawful Reasons for Using Personal Information

UK data protection law requires us to have a valid lawful basis for using personal information. Depending on the purpose, we may rely on the following:

Contract: To respond to requests, arrange agreed landscaping services, process online purchases, arrange delivery and manage returns or refunds.

Legal Obligation: To maintain records and meet applicable tax, accounting and other legal requirements.

Legitimate Interests: To manage customer enquiries, maintain business records, protect our website, prevent fraud and improve our services. We consider the impact on individuals when relying on this basis.

Consent: To send marketing communications where consent is required and to use non-essential cookies or similar technologies where consent is necessary.

Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

Who We Share Your Information With

We do not sell your personal information.

We may share relevant information with trusted organisations that help us operate our business, provide our services and fulfil online orders. These may include:

• Shopify: Our online shop platform and related services.

• Payment providers: To process and manage customer payments.

• Delivery companies: Such as Royal Mail, DPD or FedEx, where used to deliver orders.

• Website, email and technology providers: To support website operation, business communications and customer service.

• Analytics or marketing providers: Where these services are used and their use is permitted by your cookie preferences and applicable law.

• Professional advisers and authorities: Where necessary for legal, accounting, regulatory or security purposes.

We only share information that is relevant to the purpose for which it is required. Service providers handling information on our behalf are expected to protect it appropriately.

International Transfers

Some of the providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable UK data protection requirements. Depending on the circumstances, this may involve a recognised adequacy arrangement or appropriate safeguards, such as an approved international data transfer agreement.

If you would like further information about relevant international transfer safeguards, please contact us.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support its operation and improve your browsing experience.

Essential Cookies

These are necessary for important website functions, such as shopping basket operation, checkout and website security.

Analytics Cookies

Where enabled, these may help us understand how visitors use our website so that we can improve its performance and usability.

Marketing Cookies

Where enabled, these may be used to support advertising or measure the effectiveness of marketing activities.

Non-essential cookies will only be used where the required consent has been obtained. You can manage your preferences through our cookie banner or available cookie settings. You can also manage cookies through your browser, although disabling certain cookies may affect website functionality.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Our online shop uses Shopify's checkout and payment services to support secure transactions. Access to personal information is limited to what is reasonably necessary for business operations and customer support.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including meeting legal, accounting and business requirements.

Retention periods depend on the type of information and why it was collected.

• Order and transaction records: Kept for the period required by applicable tax and accounting rules.

• Landscaping enquiries and service records: Kept for as long as reasonably necessary to manage enquiries, provide services and maintain relevant business records.

• Customer support correspondence: Kept for an appropriate period to respond to enquiries and resolve any related issues.

• Marketing information: Kept until you unsubscribe or withdraw your consent, subject to any limited records needed to respect your preferences.

• Website and cookie information: Retained according to the settings and retention periods of the relevant website technologies.

When information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it.

Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Ask us to correct inaccurate or incomplete information.

• Erasure: Request that we delete your personal information in certain circumstances.

• Restriction: Ask us to restrict how we use your information in certain circumstances.

• Objection: Object to certain types of processing, including processing based on legitimate interests.

• Data Portability: Request certain personal information in a commonly used, machine-readable format where the right applies.

• Withdraw Consent: Withdraw consent where we rely on it to process your information.

These rights are subject to applicable legal conditions and exemptions. For example, we may need to retain certain records to meet legal obligations.

To exercise a right or ask a question about your information, email us at info@micksmowing.co.uk. We may need to verify your identity before responding.

Your Right to Object to Marketing

You can object to direct marketing or unsubscribe from marketing emails at any time. We will stop using your information for that marketing purpose.

Children's Privacy

Our website and services are intended for general customers and are not specifically directed at children. We do not knowingly collect personal information from children where parental consent is required by applicable law.

If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or legal requirements.

The latest version will be published on this page. We recommend checking this page periodically to stay informed about how we handle personal information.