Shipping policy

Last Updated: 3 November 2026

At Mick's Mowing, we aim to make ordering practical garden tools and outdoor maintenance equipment straightforward. This Shipping Policy explains where we deliver, how orders are processed, estimated delivery times, shipping costs and what to do if there is a problem with your delivery.

Our online shop supports our wider landscaping and garden maintenance business by making useful tools and equipment available to customers across the UK.

Where We Deliver

We currently deliver online shop orders to eligible addresses within the United Kingdom only.

Delivery availability may depend on the destination and the products ordered. Available delivery options and any applicable charges will be displayed at checkout before you complete your purchase.

If your address cannot be accepted at checkout, please contact us for assistance.

Order Processing and Delivery Times

We aim to process orders promptly so that your garden tools and equipment can be dispatched as soon as possible.

Our current estimated timeframes are:

Business days are Monday to Friday, excluding UK bank holidays.

Orders placed after 2:00 PM, or during weekends and bank holidays, will normally begin processing on the next business day.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on your location, product availability, courier operations and circumstances outside our reasonable control.

Delivery Charges

We currently offer the following delivery arrangements:

• Free delivery: Available on orders over £50.

• Orders under £50: Delivery charges are calculated and displayed at checkout.

The applicable delivery charge will be shown before you complete your purchase. Please check your order summary carefully before placing your order.

Our Delivery Partners

We use established delivery companies to help get garden tools and equipment safely to customers.

Our delivery partners may include:

• Royal Mail

• DPD

• FedEx

The delivery company is selected according to factors such as the size and weight of your order, destination and available delivery services.

The available carrier may vary between orders.

Order Confirmation and Tracking

Once you place an order, you should receive an order acknowledgement by email.

When your order has been dispatched, we will send a dispatch confirmation. Where tracking is available, the email will include tracking information so you can follow your parcel's progress.

Please check your inbox and junk or spam folder if you cannot find an order or dispatch email.

If you have not received an update or need help locating your parcel, contact us with your order number.

Delivery Delays

Although we aim to meet our estimated delivery timeframes, delays can occasionally occur.

Possible reasons include:

• Severe weather conditions.

• Busy periods and seasonal demand.

• Courier service disruptions.

• Incorrect or incomplete delivery information.

• Other circumstances affecting transportation or delivery.

If your order has not arrived within 10 business days, please contact us so we can investigate its progress with the relevant delivery company.

The 10-business-day period is a point at which we ask you to contact us for assistance; it does not limit your statutory delivery rights. If an order is not delivered within the agreed timeframe, or within the applicable legal timeframe where no period was agreed, you may have rights to require delivery or cancel the order and receive a refund, depending on the circumstances.

Incorrect or Incomplete Delivery Addresses

Please check your delivery address carefully before completing checkout. Make sure your name, house number, street, town, postcode and other required details are correct.

If you notice an error after placing an order, contact us as soon as possible with your order number and the correct address.

We will make reasonable efforts to help if the order has not yet been dispatched. Once a parcel has entered the courier network, changes may not be possible.

If a parcel is delayed, misdelivered or returned because of an address issue, please contact us so we can review the circumstances and discuss the available options.

Damaged or Incorrect Items on Arrival

We take care when preparing orders for dispatch, but damage or delivery errors can occasionally happen.

If your parcel arrives visibly damaged, or you receive an incorrect item, please contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number.

• A brief description of the problem.

• Photographs of the damaged parcel, packaging or product, where possible.

• Details of any missing or incorrect items.

Please keep the original packaging until the issue has been reviewed, if practical.

We will investigate the matter and explain the appropriate next steps, which may include a replacement, repair or refund depending on the circumstances and your statutory rights.

There is no seven-day reporting deadline under this policy that removes or limits your legal rights.

Missing or Lost Parcels

If tracking shows that your parcel has not arrived, or the delivery status appears incorrect, please contact Mick's Mowing rather than trying to resolve the issue solely with the courier.

Where we have arranged delivery, we remain responsible for ensuring that your order is delivered in accordance with the applicable terms and consumer law.

We will contact the relevant delivery company where necessary and work with you to investigate the issue and identify an appropriate solution.

Delivery and Responsibility for Your Order

Your order remains our responsibility while it is being delivered by a carrier arranged by Mick's Mowing.

Responsibility for the goods generally passes to you when they come into your physical possession, or the possession of someone you have identified to receive them, subject to applicable law.

This means that delivery problems, including loss or damage before receipt, will be handled in accordance with your statutory consumer rights.

Contact Us About Delivery

If you have a question about an order, delivery charge, tracking update or delivery problem, our team is happy to help.

Mick's Mowing Service

3 New Cut
Hayling Island
PO11 0NB
United Kingdom

Email: info@micksmowing.co.uk
Phone: +44 7725 697661

When contacting us about an order, please include your order number so we can assist you more efficiently.