Refund policy
Last Updated: 3 November 2026
Our 30-Day Returns Policy
At Mick's Mowing, we want customers to feel confident when purchasing garden tools and outdoor maintenance equipment from our online shop.
If you're not satisfied with your purchase, you can request a return within 30 days of delivery, subject to the conditions outlined in this policy. This 30-day policy is provided in addition to your statutory consumer rights under UK law.
Return Eligibility
For returns under our additional 30-day returns policy, products should:
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Be unused and in the same condition in which they were received.
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Be returned in their original packaging, including accessories, blade covers and manuals where supplied.
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Include proof of purchase, such as your order confirmation or order number.
Please note that statutory cancellation and faulty-goods rights are not restricted by these additional return conditions. Customers may inspect goods as they reasonably would in a physical shop. Excessive handling that reduces the value of an item may affect the refund where permitted by law.
Damaged, Faulty or Incorrect Items
If your garden tool or equipment arrives damaged, develops a fault or is different from the product you ordered, please contact us as soon as possible.
Include your order number, a description of the issue and clear photographs where possible.
We will review your enquiry and explain the available options, which may include a repair, replacement or refund depending on the circumstances and your statutory rights.
We will cover reasonable return costs for faulty, damaged or incorrectly supplied items.
Change-of-Mind Returns
If you change your mind about an online purchase, you generally have a statutory right to cancel within 14 days after receiving the goods, without providing a reason.
You must notify us of your decision to cancel within this period. After notifying us, you have a further 14 days to return the goods.
Beyond the statutory cancellation period, our additional 30-day returns policy allows eligible unused products to be returned within the remainder of the 30-day period.
For change-of-mind returns, customers are responsible for return postage unless otherwise agreed or required by law. Original standard delivery charges will be refunded where required under statutory cancellation rights.
How to Start a Return
To request a return, follow these steps:
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Email info@micksmowing.co.uk with your order number and details of the product you wish to return.
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Explain whether your request concerns a change of mind, a damaged item, a fault or an incorrect product.
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We will respond with the relevant return instructions and return address.
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Package the product securely and follow the return instructions provided.
For statutory cancellations, you do not need to use a specific returns form. A clear written statement confirming your decision to cancel is sufficient.
Refunds
Once we receive your returned item, we will inspect it where appropriate and contact you regarding the outcome.
For statutory cancellations, eligible refunds will be issued within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever happens first.
For other approved returns under our additional 30-day policy, refunds will be processed to the original payment method.
Where a refund is approved for faulty, damaged or incorrectly supplied goods, we will follow the applicable statutory requirements.
Exchanges
If you would prefer a different garden tool or product, please contact us to discuss the available options.
Where an exchange is not available, you can return the original item in accordance with this policy and place a new order for the alternative product.
Your Statutory Consumer Rights
This returns policy does not affect your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Under UK consumer law, products must be of satisfactory quality, fit for purpose and as described.
For eligible faulty goods, customers may have rights to reject the item, receive a repair or replacement, or obtain a refund, depending on the circumstances and applicable legal time limits.
Nothing in this policy is intended to limit or exclude your statutory consumer rights.
Contact Us About Returns
If you have questions about returning a product, requesting a refund or reporting a damaged or faulty item, please contact Mick's Mowing using the details below.
Business Name: Mick's Mowing Service
Address: 3 New Cut, Hayling Island, PO11 0NB, United Kingdom
Email: info@micksmowing.co.uk
Phone: +44 7725 697661